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Click your profile icon → Settings → Edit your name, phone number, date of birth, and location. Changes are saved automatically.
Go to Settings → Profile Picture → Upload a new image (JPG, PNG, max 5MB). Your photo will be reviewed and updated within 24 hours.
Settings → Notifications → Choose email and SMS preferences for voting reminders, ticket updates, and show announcements.
Settings → Security → Change Password → Enter current password and new password (minimum 8 characters with uppercase, lowercase, and numbers).
Settings → Security → 2FA → Choose SMS, Email, or Authenticator App. 2FA adds an extra layer of security to your account.
Click "Forgot Password" on login page → Enter your email → Check your inbox for reset instructions. Reset link expires in 30 minutes.
Dashboard → Transaction History → See all your voting, ticket purchases, and audition payments with dates, amounts, and status.
Click on any transaction → Download Receipt (PDF). Receipts include transaction reference, payment method, and date for your records.
If you notice unauthorized charges, click "Dispute" on the transaction → Fill dispute form → Our team will investigate within 48-72 hours.
Deleting your account is permanent and cannot be undone. All your data, voting history, and tickets will be permanently removed.
Settings → Security → Delete Account → Confirm your password → Verify via email → Your account will be deleted within 30 days. You can cancel deletion during this period.
Unused tickets will be refunded, active votes remain with contestants, personal data is erased (except legal records required by law for 7 years).
Visit Voting Portal → Select show → Choose contestant → Buy votes → Complete payment
Rate limit: 10 requests per minute. Votes are final and non-refundable.
Prices vary by show. Bulk discounts available (e.g., 10 votes for ₦450, 50 for ₦2,000). Premium shows may have different rates.
Dashboard → Voting History → See all votes cast, contestants supported, and total spent. Export to PDF for records.
Your e-ticket will be sent via email after purchase. Download the PDF or show the QR code from your phone at the venue. Bring valid ID matching the ticket name.
Contact support 24+ hours before event with ticket reference and recipient details. We'll update and resend. No transfer fee.
Contact support with transaction reference. We'll verify and resend your e-ticket. Your QR code remains valid.
Check: (1) Sufficient funds, (2) Card enabled for online transactions, (3) Correct card details. Try different payment method or card.
Don't retry payment. Contact support immediately with transaction reference from your bank. Reversals process within 24-48 hours.
Eligible refunds (event cancelled, 7+ days notice): Contact support → Provide transaction reference → Refund processed in 7-14 business days to original payment method.
Try password reset. If 2FA is enabled but you can't access codes, use backup codes or contact support with account verification details.
Clear browser cache, try incognito mode, or use different browser. Check internet connection. If issue persists, contact support.
Contact page → Select "Technical Issue" → Describe problem with screenshots if possible → Include browser type and device used.
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